Online Enquiries

You can reach our team by using the contact form above, via email at hello@cleopatrasbling.com, by phone at +61423224397, or visit us in person at our studio located at 17 Johnston Street, Collingwood, VIC 3066, Australia.

We strive to respond to all inquiries within 24 hours on business days. For urgent matters, we recommend calling us directly at +61423224397 during our business hours: Tuesday to Saturday 10am-5pm, Sunday 11am-3pm (closed Mondays).

You will receive tracking information via email after your package has been shipped.

Unworn items with proof of purchase and original packaging can be returned within 14 days for exchange or store credit. Exclusions apply to sale items, tried-on earrings, and bespoke pieces. No refunds for change of mind. For more details see here.

Yes, we ship worldwide. Demi-Fine orders are dispatched twice weekly from Melbourne via DHL, with delivery costs calculated at checkout. Custom orders and solid gold or Fine sterling silver items ship from Istanbul or Australia after a 4-6 week crafting period. International orders typically arrive in 3-10 working days, and tracking information is provided via email.

Delivery times vary by product type and location. Within Australia, Demi-Fine items arrive in 1-4 business days (metropolitan) or 3-5 days (rural areas). International orders take 3-10 working days after dispatch. Custom orders and solid gold or Fine sterling silver pieces require a 4-6 week crafting period before shipping. All orders include tracking information via email.

Yes, we create custom pieces, handcrafted in Istanbul, Florence, or Jaipur, requiring 4-6 weeks production time. You can order bespoke pieces directly through our website: see here.

Yes, we use recycled sterling silver and primarily recycled gold. Our gems come from certified suppliers with traceable origins. We work with studios certified by outside organisations and are committed to ethical practices throughout our production process. See here for more info.

For detailed guidance on keeping your pieces beautiful for years to come, please visit our care guide here. We offer specific instructions for different materials and jewellery types.

Appointments are not necessary to view our collection in our Melbourne studio during business hours. If you'd like a more extensive consultation, schedule a meeting by using the contact form above, emailing us at hello@cleopatrasbling.com, or calling +61423224397. Olivia Cummings, our designer, meets with clients to discuss special commissions both in person and remotely.