Effective Date: 20 March 2025
Welcome to Cleopatra’s Bling. By using our website (www.cleopatrasbling.com) and purchasing our products, you agree to be bound by the following Terms & Conditions. If you do not agree, please refrain from using our services.
1. GENERAL INFORMATION
This website is owned and operated by Cleopatra’s Bling Jewellery Pty Ltd (ABN: 87 624 043 143), an Australian-registered business. These terms apply to all users globally.
2. PRODUCTS & SERVICES
We offer ready-to-wear and bespoke jewellery and other accessories, apparel, and gift cards.
Pre-Orders & Made-to-Order Pieces:
- Pre-orders have individual lead times stated on a per-product basis.
- Made-to-order pieces typically require 4-6 weeks for completion, with confirmation via email.
3. PRICING & PAYMENT
- Prices displayed on our website are inclusive of GST.
- We accept credit card, Klarna, PayPal, AfterPay, and Zippay.
- We do not offer price matching or price adjustments.
4. SHIPPING & DELIVERY
- We ship using DHL Express for domestic and international deliveries. In specific cases, we may use national postal services (e.g., Australia Post) or equivalent carriers (e.g., FedEx).
- All shipments are express and insured.
- Coverage for lost or stolen parcels can be purchased at checkout via Route Package Protection.
- Free shipping is available for orders to Australia, the USA, the UK, and New Zealand.
5. RETURNS & EXCHANGES
Our returns and exchanges policy is outlined in full here.
6. REPAIRS & RE-PLATING
We are committed to sustainability and craftsmanship, offering the following services:
- Repairs: Available for most pieces; assessed on a case-by-case basis.
- Re-Plating: Offered in 18k or 24k gold to restore pieces to their original condition.
- Items for repair or replating are handled in batches to minimise environmental impact.
- To request a quote, timeframe, or book a service, please contact customer service.
There is no official product warranty.
7. INTELLECTUAL PROPERTY
- All content, including images, designs, and text, is the property of Cleopatra’s Bling.
- Customers may use our images for personal use (e.g., sharing on social media) but may not alter or commercially exploit them.
8. PRIVACY & DATA PROTECTION
- We collect and store customer data in accordance with Australian privacy laws.
- Our website uses cookies and third-party tracking tools.
- Customers may opt into marketing emails and can unsubscribe at any time.
For details, please refer to our Privacy Policy.
9. LIMITATION OF LIABILITY
Cleopatra’s Bling is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website, including but not limited to loss of profits, personal injury, or property damage.
10. ERRORS, INACCURACIES & AVAILABILITY
We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur. Cleopatra’s Bling reserves the right to correct any errors and update information without prior notice. In the event of an order affected by an error, we will notify you and provide an option to cancel or proceed with the corrected details.
11. FORCE MAJEURE
We shall not be held liable for delays or failures due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, supply chain disruptions, or government regulations.
12. TERMINATION OF USE
We reserve the right to suspend or terminate access to our website if a user is found or suspected of violating these terms or engaging in fraudulent, abusive, or illegal activities.
13. GOVERNING LAW & DISPUTE RESOLUTION
- These Terms & Conditions are governed by the laws of Australia.
- Any disputes will be subject to the jurisdiction of Australian courts.
For any queries regarding these Terms & Conditions, please contact Cleopatra’s Bling Customer Service.
Last Updated: 20 March 2025